The PSR management team consists of individuals with many decades of experience in emergency physician practice management. Our senior executives are highly credentialed individuals with extensive experience in some of the nation’s leading physician practice companies. The entire management team is committed to serving our clients to the greatest extent possible and to being the premier emergency physician practice management support provider in the country. Brief biographical sketches of our key management personnel are as follows:

Frank L. Adams, President

Frank Adams joined PSR in 1998 as its CEO and President. Prior to joining PSR, from 1993 to 1998, he was the Chief Operating Officer, Chief Financial Officer and a member of the Board of Directors of CARE, a worker’s compensation technology and claims management company of 750 employees. From 1984 to 1993, Frank was a Principal with Brorson, Kay & Adams, P.C., a member of Moore Stephens, an international accounting and consulting firm. He holds a bachelor’s degree in Business Management and Accounting from the University of Texas. He is a nationally recognized authority on the business management of emergency medical practices.

David W. Singley, Jr., Chief Development Officer

David Singley joined PSR as a consultant in 2001 and is now responsible for New Business Development and Operations. David came to PSR from EmCare, Inc. where he held the position of President and Chief Operating Officer from 1998-2001. During the period 1996-1998, he was president of Avanti Health Systems, Inc., a primary care physician practice management company. Prior to this, David spent 12 years (1984-1996) with Coastal Healthcare Group, Inc., a publicly traded physician practice management company, where he rose to the post of Chief Operating Officer. David holds a M.H.A. from the Medical College of Virginia (1985) and B.S.B.A. from the University of North Carolina (1980).

Ronald A. Hellstern, MD, VP of Physician Executive Development

Ron Hellstern has been a board certified emergency physician and a Board Examiner for the American Board of Emergency Medicine. Dr. Hellstern practiced emergency medicine for 28 years and has been the Medical Director in more than 25 emergency departments. Dr. Hellstern’s physician executive experience includes serving as the Texas Regional Medical Director for Physicians Placement Group, Inc., the predecessor to Spectrum Emergency Services, Inc.; the co-founder and CEO of Primacare Medical Centers, Inc., a 16-unit urgent/convenience care network in Dallas-Fort Worth; and CEO of Metroplex Emergency Physician Associates, P.A. (“MEPA”), a 23-hospital emergency department contract physician services provider which was sold to EmCare, Inc. in March of 1998. MEHG, the successor to MEPA, has been actively engaged in medical practice development and management since 1994. Ron is a Fellow of the American College of Emergency Physicians and a recipient of the James D. Mills Award for Outstanding Contribution to the Field of Emergency Medicine, the highest award bestowed by ACEP upon a non-elected official. Dr. Hellstern received his bachelor’s and medical degree with honors from the University of Missouri, Columbia, Missouri, the latter in 1971. He completed post-graduate training years in both internal medicine and general surgery. He is a member of the medical honor society Alpha Omega Alpha and a past President of Texas ACEP.

Terry Murphy, Chief Operating Officer
Terry Murphy is responsible for providing overall guidance, development and support for various operational functions within PSR. Prior to joining PSR, she spent fifteen years with several large, national emergency physician management companies in various operational positions. Her experience in a myriad of operational rolls will ensure that PSR clients continue to receive unparalleled service.

Jeffrey D. Gruber, Vice President Business Development
Jeff Gruber manages business development activities for Physician Support Resources, Inc, the nation's premiere provider of emergency physician business management support services. Jeff has 22 years of experience in the emergency physician practice management industry. Prior to joining PSR, Jeff held executive business development positions with a leading emergency physician coding and billing organization and another at one of the nation's largest emergency physician contract management groups. He is well known in the emergency physician and hospital administrator communities for seeking win-win solutions to complex emergency physician practice management situations.

Susan O. Martin, RN, JD, Chief Legal Counsel

Susan Martin manages all of the legal and general health law issues for the group. She has a unique background that complements the integrity of the company. Prior to joining PSR, she managed litigation and risk management for a large, national physician practice management company. She has also been in private practice defending physicians in lawsuits, as well as handling regulatory matters and insurance coverage issues. Prior to law school, Susan worked many years as an emergency department nurse manager in busy trauma centers across the North Texas area, including Parkland Hospital. She is a nationally recognized speaker on EMTALA and professional liability issues. Susan graduated from Texas Wesleyan School of Law in 1995. She is a member of the Texas Bar Association and the National Health Lawyers Association and is the 2003 President of the Texas Chapter of The American Association of Nurse Attorneys (TAANA).

Justin Schaper, Chief Technology Officer
Justin Schaper manages technology integration for PSR client practices. He joined PSR in 2000. With over 20 years experience in information technology, Justin has spent more than half this time in healthcare and insurance technology integration projects. During his tenure at PSR, he has proven to be adept at bringing the power of computer technology to the management issues of the emergency department. Justin previously held the positions of Chief Technology Officer for WynTec, Inc. and Director of Clinical Systems Development for Quadramed, Inc., developing hospital ADT software and clinical data repository applications.

Catherine M. Winans, Director of Client Financial Services

Catherine Winans joins PSR as Director of Client Financial Services. She was PSR’s Chief Financial Officer from February 1999 to the present. From 1995 until her employment with PSR, she worked with Frank Adams at CARE Systems Corporation as Controller, responsible for all corporate financial activities. Prior to 1995, Ms. Winans was Accounting Manager for EPIC Healthcare Group (HealthTrust, Inc.), supervising a 23-member accounting department and managing internal and external reporting functions, including SEC registration statements and periodic filings, for a billion-dollar healthcare service provider. Other positions held include CPA, Manager – Audit Department with Deloitte & Touche, Senior Computer Programmer with Metropolitan Life Insurance Company, Accounting Analyst with The Haddon Craftsmen, and Sales Audit Supervisor with J. C. Penney Company. Catherine earned her Bachelor of Science degree in Accounting from the University of Scranton and her master’s degree in Accounting from the University of Texas.

Earl McKinstry, JD, Executive Director, Florida Emergency Physicians
Earl McKinstry is the on-site manager for PSR’s largest client, Florida Emergency Physicians, in Orlando, Florida. In addition to managing this large practice, he is intimately involved in the legal aspects of PSR’s human resources department and its compliance efforts. Earl is a recognized authority on EMTALA and HIPAA issues. He previously served as general counsel for several life and health insurance companies, a software development firm, and a insurance claims management company. Earl is a 1980 graduate of the Vermont Law School and a member of the Texas Bar Association.

Susan Boch, RN, Executive Director, Northeast Region
RN: 1975, Michael Reese Hospital School of Nursing, Chicago, IL ED experience 1977 - 1997
BSN: Thomas Edison State College, Trenton, NJ 1987
MSN: University of Maryland School of Nursing 1997 Nurse Practitioner Adult Medicine 1997 - 2001. Private practice: general adult medicine, gerontology and nephrology.
Practice Administrator 2001 - present
Instructor (not any more) BLS, ACLS, PAL

Founder: NJ State ENCARE (Emergency Nurses Cancel Alcohol Related Emergencies) Presented to over 10,000 individuals in 1993 -1994.

Founder: Sexual Assault Nurse Examiner program, Shady Grove Adventist Hospital, Montgomery County, MD. Testified to MD State legislature regarding MD law to change child sexual and physical abuse court testimony laws.